Quality Care Anywhere in the U.S.

Virtual licensed professionals for wherever life takes you.

DialCare Physician Access DialCare Mental Wellness DialCare Teledentistry DialCare Virtual Vet
DialCare Physician Access DialCare Mental Wellness DialCare Teledentistry DialCare Virtual Vet

Safe. Secure. Private. Convenient.

Physician Access

Two distinct programs to connect you to doctors virtually.


DialCare Urgent Care

Connect with a fully credentialed physician 24/7/365 for non-emergency medical issues, questions and concerns. Receive treatment for colds, the flu, rashes, a sore throat and more.

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DialCare Virtual Primary Care

Your dedicated doctor for scheduled ongoing care, yearly check-ups and whole-person care. Top physicians available for 18+ to treat both chronic and short term conditions.

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Male doctor smiling with arms crossed in a hospital hallway.

Safe. Secure. Private. Convenient.

Male doctor smiling with arms crossed in a hospital hallway.

Physician Access

Two distinct services for your physical well-being.

DialCare Urgent Care

Connect with a fully credentialed physician 24/7/365 for non-emergency medical issues, questions and concerns. Receive treatment for colds, the flu, rashes, a sore throat and more.

LEARN MORE

DialCare Virtual Primary Care

Your dedicated doctor for scheduled ongoing care, yearly check-ups and whole-person care. Top physicians available for 18+ to treat both chronic and short term conditions.

LEARN MORE
Mental health professional smiling while helping a patient.

Mental Wellness

Two telebehavioral health programs designed to fit your individual needs.


DialCare Therapy

Schedule a virtual therapy session with a licensed mental health professional who can assist you with conditions such as depression, anxiety, grief, relationship problems and more.

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DialCare Psychiatry

Schedule a video consultation with a dedicated psychiatrist who provides you with a psychiatric evaluation and ongoing medication management when needed for conditions such as anger management, anxiety, depression and more.

LEARN MORE

Mental Wellness

Two telebehavioral health programs designed to fit your individual needs.

Female mental health professional smiling while helping a patient.

DialCare Therapy

Schedule a virtual therapy session with a licensed mental health professional who can assist you with conditions such as depression, anxiety, grief, relationship problems and more.

LEARN MORE

DialCare Psychiatry

Schedule a video consultation with a dedicated psychiatrist who provides you with a psychiatric evaluation and ongoing medication management when needed for conditions such as anger management, anxiety, depression and more.

LEARN MORE
Male dentist smiling with arms crossed in a dentist office.

Teledentistry

Access to licensed dentists nationwide 24/7/365 for urgent or non-emergency dental care. Help with treatment options and second opinions is also available when you need it.

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Male veterinarian smiling while holding a dog.

Virtual Vet

Whether at home or on the road, you can reach a licensed veterinary professional 24/7/365 for guidance and advice for your beloved pet. With DialCare Virtual Vet, an animal expert is always in!

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Male dentist smiling with arms crossed in a dentist office.

Teledentistry

Access to licensed dentists nationwide 24/7/365 for urgent or non-emergency dental care. Help with treatment options and second opinions is also available when you need it.

LEARN MORE

Virtual Vet

Whether at home or on the road, you can reach a licensed veterinary professional 24/7/365 for guidance and advice for your beloved pet. With DialCare Virtual Vet, an animal expert is always in!

LEARN MORE
Male veterinarian smiling while holding a dog.

Virtual Services Overview


DialCare® provides you virtual access to doctors, dentists, licensed mental health and veterinary professionals whether you're at home or on the road.

DialCare Urgent Care

  • How do I use DialCare Urgent Care?

    After you sign up, you can request a consult 24/7 all year, including holidays, ONLINE, over the PHONE or through our DialCare mobile app.


  • When should I use DialCare Urgent Care?

    Urgent Care can be used for non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections. It can also be used if your doctor is closed or you live far from them. If you are experiencing a medical emergency, call 911.


  • How much do phone and video consultations cost?

    Check with your specific plan for details.


  • Can I use DialCare Urgent Care while I'm on the go?

    Absolutely! DialCare Urgent Care is available while you're traveling within the United States.


  • Are prescriptions guaranteed?

    No, prescriptions are not guaranteed, and are written at the discretion of your doctor. There are no prescriptions available for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.


DialCare Virtual Primary Care

  • Who can sign up for DialCare Virtual Primary Care?

    You can sign up for Virtual Primary Care if you are 18 or older and a resident in any of the 50 states or the District of Columbia. Please note that at-home tests are currently unavailable in New York.


  • When should I use Virtual Primary Care?

    Virtual Primary Care is your dedicated primary care physician for yearly check-ups and ongoing care for conditions like hypertension, diabetes, etc., or if you're feeling ill. When you're instructed by another physician to "follow up with your doctor," this is who they're referring you to.


  • Does DialCare Virtual Primary Care include pediatric care?

    Not at this time. DialCare Virtual Primary Care physicians treat members 18 years of age and older.


  • In what language is DialCare Virtual Primary Care offered?

    Currently DialCare Virtual Primary Care is offered in the English language.


  • Can I use DialCare Virtual Primary Care while I'm on the go?

    Absolutely! DialCare Virtual Primary Care is available when you're traveling within the United States.


  • What type of equipment do I need for a DialCare Virtual Primary Care visit?

    You'll need to have high speed internet connectivity, a webcam and access to Google Chrome as video visits are utilized by our providers.


  • When can I schedule my appointment?

    You can access your account 24 hours a day, seven days a week to request an appointment, but consults will take place between 8 a.m. and 8 p.m. in patient's time zone, Monday through Sunday, excluding holidays.


  • Can I select my doctor based on preferences such as specialty, gender and/or language?

    Our specialist profiles display information about each professional, including specialty, gender and language. This information will display when making your specialist selection online.


  • Will I continue to meet with the same provider?

    You'll choose a provider who meets your needs and preferences. You'll see the same provider on a consistent basis to have continuity of care. If you wish to switch to a different provider, your request can be accommodated.


  • How does the at-home lab testing work?

    Your at-home lab kit will be delivered directly to you. You'll then follow the step-by-step instructions to complete and return the test. Results are sent to your primary care physician and available on your member portal. Your PCP and care team will follow up to discuss your results and care plan. At-home lab kits are not currently available to members in the state of New York.


  • What information will I need to provide?

    A comprehensive risk assessment will be completed to help identify health issues early using at-home genetic or lab screenings in order to inform you about targeted interventions. Lab tests are delivered to your doorstep and easily returned in prepaid packages. As a member, you also get access to a comprehensive risk assessment that covers physical and behavioral health treatments. Please note that at-home tests are currently unavailable in New York.


  • How secure is the communication line, and who retains my medical records?

    Confidentiality is very important to DialCare, and we follow the same strict security protocols as we do for all our telemedicine services. All medical records are kept in a secure environment, and DialCare does not share the information with anyone outside of the patient's specific request or as required by law.


DialCare Therapy

  • How do I use DialCare Therapy?

    Members can access their account 24/7, but appointments will be held between 7 a.m. to 10 p.m seven days a week ONLINE, over the PHONE or through our DialCare mobile app. Each appointment is scheduled for 30 minutes.


  • What conditions can DialCare Therapy help with?

    Our licensed mental health professionals are trained to aid in depression, stress, eating disorders, addiction, relationship problems, anxiety, grief and more.


  • Can DialCare Therapy help with emergency crisis situations?

    If you are in a crisis situation, please call or text the 988 Suicide & Crisis Lifeline (formerly known as the National Suicide Prevention Lifeline) at 988 for help.

    If a member calls DialCare Therapy during a crisis situation, we will stay on the line and transfer the member to the 988 Suicide & Crisis Lifeline for further help.


  • How much does DialCare Therapy cost?

    Check with your specific plan for details.


  • Are prescriptions part of DialCare Therapy?

    No, prescriptions are not part of the DialCare Therapy plan.


DialCare Psychiatry

  • Who can use DialCare Psychiatry?

    The DialCare Psychiatry Program is available to members 14 or older and does not prescribe DEA-scheduled controlled substances.


  • How do I access DialCare Psychiatry?

    After you sign up and complete your registration and account setup, you can schedule video consults ONLINE or through our DialCare mobile app. Professionals are available from 8 a.m. to 8 p.m. seven days a week.


  • In what language is DialCare Psychiatry offered?

    Currently, DialCare Psychiatry is offered in the English language.


  • When can I schedule my appointment?

    You can access your account 24 hours a day, seven days a week to request an appointment, but consults will take place between 8 a.m. and 8 p.m. in patient's time zone, Monday through Sunday, excluding holidays.


  • How secure is the communication line, and who retains my medical records?

    Confidentiality is very important to DialCare, and we follow the same strict security protocols as we do for all our telemedicine services. All medical records are kept in a secure environment, and DialCare does not share the information with anyone outside of the patient's specific request or as required by law.


  • What type of equipment do I need for a behavioral health visit?

    You'll need to have high speed internet connectivity, a webcam and access to Google Chrome as video visits are utilized by our providers.


  • What if I need a medication?

    Prescriptions are immediately sent to your preferred pharmacy for easy pickup. Psychiatrists are able to prescribe from a limited formulary.


  • Can I select my doctor based on preferences such as specialty, gender and/or language?

    Our specialist profiles display information about each professional, including specialty, gender and language. This information will display when making your specialist selection online.


  • Will I continue to meet with the same provider?

    You'll choose a provider who meets your needs and preferences. You'll see the same provider on a consistent basis to have continuity of care. If you wish to switch to a different provider, your request can be accommodated.


  • Will I be able to schedule recurring appointments? If so, how far in advance can I schedule?

    At the end of the visit, your provider will schedule a follow-up if the specialist deems it necessary. At this time, only the next visit can be scheduled.


  • What do I do if I feel I am in immediate danger of self-harm?

    If you are in immediate danger of self-harm, call 988.


DialCare Teledentistry

  • Teledentistry Overview

    Teledentistry gives you 24/7 access to dentists in your state, even on holidays or while you're traveling. You can consult with these dentists for common dental issues such as broken, chipped, sensitive or misaligned teeth. When medically appropriate, teledentists can also prescribe short-term, non-DEA controlled medications and have them sent to the pharmacy of your choice for added convenience.


  • How do I use DialCare Teledentistry?

    After you sign up and provide your dental history, you can request a consult 24/7 all year, including holidays, ONLINE, over the PHONE or through our DialCare mobile app.


  • When should I use teledentistry?

    While teledentistry can be used for a myriad of non-emergency dental issues, it is not to be used for emergency situations. If you are experiencing a medical emergency, call 911.


  • How much do teledentistry consultations cost?

    Check with your specific plan for details.


  • Can I use teledentistry while I'm on the go?

    Absolutely! Teledentistry is available while you're traveling anywhere within the United States.


  • Are prescriptions guaranteed?

    No, prescriptions are not guaranteed, and are written at the discretion of your dentist. There are no prescriptions available for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.


DialCare Virtual Vet

  • When should I use DialCare Virtual Vet?

    Virtual Vet is used for obtaining advice and guidance on pet parenting, quality of life, an ongoing illness or answers about preventive medicine.


  • Can Virtual Vet help with an emergency?

    If your pet is experiencing a medical emergency and needs immediate attention, please take them to your nearest veterinary hospital.


  • How much do phone and virtual discussions cost?

    Check with your specific plan for details.


  • Can I use Virtual Vet while I'm on the go?

    Absolutely! DialCare Virtual Vet is available while you're traveling anywhere within the United States.


  • Can I request the same veterinary professional each time?

    Virtual Vet does not establish a veterinarian-client-patient relationship (VCPR). Your provider is based upon availability at the time a virtual discussion is requested.


  • Are prescriptions part of Virtual Vet?

    At this time, Virtual Vet does not allow medications to be prescribed by any of our contracted licensed veterinary professionals.